1. What is delivered
An accepted order provides the specified business workspace access, authorised staff capacity and enabled software features for the agreed period. The website widget connects to that workspace. Managed setup or bespoke integration deliverables are described in a separate written scope.
2. Activation and timing
Early-access requests are reviewed before a workspace invitation is issued; submitting a form does not guarantee acceptance or immediate activation. For paid orders, activation follows verified payment and any required account review. The expected activation date or setup timetable must be communicated in the order. We do not promise immediate access to unlaunched features.
3. Delivery method and requirements
Account instructions are sent to the business contact or made available through the agreed account flow. A supported browser and internet connection are needed. Website installation requires permission to add the supplied widget script. Desktop packages and mobile delivery options depend on their published availability; a native app-store release is not currently offered here.
4. No physical shipping
There are no shipping, courier or physical-delivery charges, no physical delivery address requirement for fulfilment, and no physical returns. A billing address may still be required for invoices, tax or payment verification.
5. Missing access or incorrect delivery
If agreed access is not provided, contact support with the order reference and purchase email. Check spam folders for account instructions. We will investigate and correct access or assess a refund under the Refund Policy. Do not purchase a second time simply because an invitation has not arrived.
Product support, cancellation and refund requests: support@snowfairy.ai. Business enquiries: contact@snowfairy.ai. Include your workspace ID and order reference where relevant. Never email a password, full card number or customer transcript unless specifically requested through an appropriate support process.