1. Who we are and our roles
SnowFairy AI Labs Private Limited
CIN: U62099UP2025PTC226386
Registered address: 01, Mohansarai–Mataladai Road, Gangapur (Varanasi), Varanasi, Uttar Pradesh – 221302, India.
We determine how account administration, support, security and commercial records are processed. A business using our widget normally determines why its visitor conversations are collected; we process that workspace content to provide the service on its behalf. Visitors should also read the business website’s privacy notice. Contact us to discuss a data-processing agreement before using the service where one is required.
2. Information processed
Depending on use, we process business and contact details, account identifiers, staff roles, workspace configuration, approved FAQs and website content, chat messages, visitor-provided contact information, internal notes, feedback, uploaded company logos, billing references, usage records and support correspondence. Service infrastructure may also process IP addresses, device/browser information, timestamps and error/security logs. We do not need your raw card details; payment providers collect payment information through their own checkout.
3. Why we use information
We use information to create and secure workspaces, deliver chat and AI assistance, route conversations, administer access and usage, provide support, process agreed transactions, investigate abuse and satisfy applicable obligations. Where consent is required, the relevant collection should be based on that consent. Other processing may be necessary for providing the requested service, legitimate security/operational interests or legal obligations, depending on applicable law.
4. AI and service providers
When AI is enabled, relevant conversation context, business instructions and selected knowledge content may be sent to the configured AI provider to generate an answer. Current implementation uses Groq. Google Firebase/Google Cloud supports hosting, identity, databases and storage; Resend supports enabled transactional email. Paddle or Razorpay processes purchases where that route is enabled. See the service-provider page. Provider configuration and activation can vary. Do not treat an AI feature as an offline, local-only tool.
5. Access and disclosure
Workspace information is accessible to authorised members according to their roles and to authorised Snowfairy staff as needed for support, operation and security. We may disclose information to service providers performing those functions, where legally required, or as part of a lawful business transaction with appropriate protections. We do not sell chat transcripts as a product or use them for third-party advertising.
6. Browser storage and website choices
The site and application use browser storage for functions such as sign-in state, theme and pricing-region preference. The chat widget may use session identifiers and browser storage needed to operate conversations. These functions are not a substitute for the website operator’s cookie/consent obligations. Optional analytics or advertising tools are not promised as part of the current site; any later deployment requiring consent should be disclosed and configured accordingly.
7. Retention and deletion
Closed-chat retention is controlled by the workspace configuration; current options include 15 days, 30 days and an option without automatic age-based deletion. This does not mean all account, billing, security or backup records follow the same period. Such records may be retained for service administration, legal requirements, security or dispute handling, and provider backup lifecycles may delay final removal. Deleting an app does not delete cloud records. Contact the workspace business or us, as appropriate, to request access or deletion.
8. Security and international processing
We apply tenant-scoped access controls and server-side authorisation. Information may be processed in countries where our providers operate; this policy does not promise a particular regional data residency. Contact us about transfer arrangements and any required contractual safeguards before submitting regulated data. No system is perfectly secure, so avoid sending secrets or highly sensitive information through ordinary chat.
9. Your choices and rights
Depending on applicable law, you may have rights to access, correct, delete, restrict or object to processing, request portability or withdraw consent without affecting earlier lawful processing. If your information belongs to a business customer’s workspace, contact that business first; we assist as appropriate. We may verify identity and authority before acting. We aim to acknowledge requests promptly and respond within the period required by applicable law. You may complain to the relevant supervisory or consumer authority where applicable.
10. Children, updates and contact
Business accounts are intended for adults. The service is not designed for collecting children’s data. Website operators must assess their audience and legal obligations; contact us if inappropriate collection has occurred. We will publish material updates with a revised date and provide appropriate notice.
Privacy and grievance contact: support@snowfairy.ai, subject “Concierge Privacy Request”. You may also write to the registered address above or contact@snowfairy.ai.