1. Infrastructure and identity
Google Firebase / Google Cloud: application hosting, authentication, database, storage and related infrastructure. Actual service activation and deployment locations depend on the configured environment.
2. AI generation
Groq: model inference for enabled AI replies. Relevant chat context and selected approved business knowledge can be transmitted to this provider. AI processing is not performed only on the visitor’s device.
3. Email
Resend: transactional email where configured, such as account instructions and enabled conversation/support notifications. The message’s intended recipients and email content are processed to deliver it.
4. Payments
Paddle: merchant-of-record checkout and transaction handling where enabled. Razorpay: payment-gateway processing where enabled. They also have their own privacy and compliance responsibilities; their role is not identical to an ordinary hosting subprocessor. The actual route is shown before payment and on the receipt. Paid checkout is not currently open on this site.
5. Questions and changes
This list describes current source configuration and intended payment routes, not a promise that all providers are active for every workspace. Contact us for the current processing arrangements applicable to your order, transfer questions or a required data-processing agreement.
Product support, cancellation and refund requests: support@snowfairy.ai. Business enquiries: contact@snowfairy.ai. Include your workspace ID and order reference where relevant. Never email a password, full card number or customer transcript unless specifically requested through an appropriate support process.