1. Current checkout status
This website currently accepts early-access enquiries without collecting a payment. The rules below describe how accepted Concierge purchases will be handled when a paid route is enabled. An enquiry or upgrade request does not create a charge or auto-renewal.
2. Paddle purchases
If your receipt identifies Paddle as the merchant of record, refund eligibility and statutory withdrawal rights follow Paddle’s Refund Policy and Paddle’s Buyer Terms. We do not add product-specific restrictions that reduce those rights. Request help through Paddle buyer support or the link on your receipt. Contact us for technical assistance and we will help route payment enquiries where needed. This page does not replace Paddle’s current policy.
3. Razorpay purchases
For purchases processed through Razorpay, SnowFairy AI Labs Private Limited is the seller. Contact us about a verified duplicate payment, an unauthorised charge, failure to provide the purchased access, or a material service defect that we cannot resolve. We assess the order, delivery and applicable rights and arrange an appropriate correction or refund. We do not offer a blanket satisfaction guarantee for an already-delivered service; mandatory consumer rights remain unaffected.
4. Cancel a subscription or add-on
Email support@snowfairy.ai with your workspace ID, order reference and the subscription or add-on you want cancelled. For Paddle orders, the subscription-management link on the receipt may also be used. We confirm cancellation and the effective date. Cancellation normally stops the next renewal while access continues for the already-paid period, unless a refund, security issue or applicable law requires a different outcome. Removing the widget, uninstalling an application or stopping use does not itself cancel billing.
If a renewal is collected after a confirmed timely cancellation, contact us with the confirmation so we can investigate and correct it. We do not impose a short reporting deadline that removes mandatory rights.
5. Usage credits, seats and custom services
Unused prepaid usage, partial subscription periods and seat reductions are not automatically refundable unless the order, processor policy or applicable law provides otherwise. Before purchasing managed setup or bespoke work, you receive a scope covering price, milestones, revisions and cancellation treatment. No custom-service charge is due solely because you ask for a quote. Paddle rules prevail for Paddle-routed transactions.
6. How to request and track a refund
Email support@snowfairy.ai with subject “Concierge Refund Request”, your purchase email, workspace/order reference, payment route and a short explanation. Do not send full payment-card details. We aim to respond within 1–2 business days. Approved refunds go through the original payment provider to the original payment method where possible; processing time depends on the provider and bank. We provide the refund reference or route for tracking.
7. Access and statutory rights
A refunded or reversed purchase may result in removal of the corresponding paid entitlement. This does not authorise arbitrary deletion of customer records outside applicable retention and legal requirements. Nothing in this policy limits a non-waivable right or a stronger protection given by Paddle’s applicable terms.
SnowFairy AI Labs Private Limited
CIN: U62099UP2025PTC226386
Registered address: 01, Mohansarai–Mataladai Road, Gangapur (Varanasi), Varanasi, Uttar Pradesh – 221302, India.
Product support, cancellation and refund requests: support@snowfairy.ai. Business enquiries: contact@snowfairy.ai. Include your workspace ID and order reference where relevant. Never email a password, full card number or customer transcript unless specifically requested through an appropriate support process.